Refund policy

Return Policy for Skin Care Beauty Products

Please note that all sales of skin care beauty products are final, and returns are generally not accepted. However, exceptions may be made in cases where you receive incorrect items or orders.

If you have any questions regarding returns, please don't hesitate to contact us at info@preventous.com.

Damages and Issues

We kindly ask that you inspect your order upon receiving it. If you find any defects, damage, or incorrect items, please contact us immediately so we can address the issue promptly.

Refunds

If a refund is warranted, we will notify you once we’ve received and inspected your return. Upon approval, the refund will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@preventous.com.